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Thursday, October 21, 2010

Question.

Could someone please tell me why telecommunications companies, banks and other such organisations say to you at the end of a call, 'Is there anything else I can help you with?'

I know that they're supposed to be asking in goodwill but it always seems to me to be the most pointless question they could ask. And I'm sure all the people who ask that question get really sick of all the smarty pants who say things like:

'Yes, I'm having trouble finding the lever to open my bonnet on my car, you wouldn't know where it is, would you?'

'The winning lotto numbers would be a start'.

'You don't happen to know a good mechanic, do you ?'

Also it's not like they're trying to upsell, 'Would you like fries like that?'

So if someone could explain the logic behind why hundreds of support staff are forced to endure the daily torture of having to ask that question, that would be peachy.

And is it just a New Zealand thing, or is this an international problem?

Sigh.

(Small font means I'm whispering).

Some people try and rid the world of famine and poverty and then there's shallow and flippant types like me who go on crusades to rid the world pointless questions.

Bloody lucky I'm not an animal cause Noah would have never let me on the Arc.